How can we help?
Answers to the questions people ask most. If yours is not here, write to us.
Which letters can Opas read?
Letters in Finnish or Swedish from Kela, Verohallinto, Migri, DVV, TE-palvelut and most other senders. Paper letters and PDFs both work.
Opas explains them in English, Suomi or Svenska, whichever you choose.
Is Opas from Kela, Vero or Migri?
Who sees my letters?
Opas removes names, ID numbers and addresses first. Then the text goes to Claude, an AI made by Anthropic, running on Amazon Bedrock in Stockholm, so it stays in the EU. More in our Privacy policy.
Can I trust the explanation?
Use it to understand the letter, then check dates and amounts against the original, which is one tap away. The AI can make mistakes. The letter is what counts.
If something looks wrong, email us what happened and which authority the letter was from, without attaching the letter.
Opas couldn't read my photo.
Lay the letter flat, avoid shiny light on the paper, and keep all four corners in the frame. You can also import a PDF.
How do reminders work?
When Opas finds a deadline, it adds it to your Needs you list and reminds you before it's due. Turn on notifications for Opas in your phone settings to get them.
How many letters can I scan?
5 a month on a free account. You get 5 new scans on the 1st of every month.
How do I stop the AI reading my letters?
Email privacy@getopas.app and we'll stop reading new letters for your account. Letters already read stay until you delete them.
How do I delete my account?
In the app, tap You, then Delete Account. No access to the app? Delete it by email.